Shop Technicians & Office Staff Job Listings

Drivers! Find our current open lanes here.

To apply for Shop and Office Staff positions: email your resume to recruiting@shke.com. Please include the position(s) you are applying for. We appreciate your interest in joining our team!

Benefits
We offer outstanding benefits to our team starting with 100% premium-free family health, life, and dental insurance. Shop team members also enjoy paid holidays, paid vacation, weekly direct deposit, and paid uniforms.

What is premium-free health insurance?
Our company pays 100% of the health insurance premiums for both you and your family. Nothing is deducted from your weekly pay for insurance premiums.

Operations – Director of Pricing
Full-time, day shift. Competitive compensation.

As the Director of Truckload Pricing, this role will report to the Vice President of Operations, and will hold responsibility for managing the domestic truckload pricing operation(s) including.

• Hands on management of the customer bid process, contracts, awards, system billing and rating structures, EDI and API data management.
• Assist sales and support operations with the completion of customer requests for information (RFI) and Pricing (RFP)
• Collaborate with senior leadership to establish and implement pricing strategies to increase opportunity win percentage
• Lead efforts to establish pricing strategies for each customer opportunity received
• Assist/Lead pricing initiatives by in-depth comparative analysis to market and other important indicators
• Develop relationships with partners including senior and executive leadership, operations, and sales
• Lead contributor in necessary technical and strategic areas to include process improvement, analysis, and industry knowledge
• Report important statistics related to volume, yield, award management, and other important areas
• Lead evaluation and analysis of data and resources used in the development of customer solutions
• Work with technology team to enhance the technology tools needed to support the organizations pricing needs
• 5+ years of recent truckload pricing experience, with 3PL Domestic Over the Road experience
• Experience with the truckload marketplace and pricing strategies
• High proficiency level with Microsoft including excel and access.
• Experience with data analytic tools preferred
• Experience with McLeod required
• Four Kites and Project 44 software experience preferred

Operations – Accident Investigator
Full-time, M-F. Pay based on experience. We are willing to train the right candidate.

Key Responsibilities:

• Take accident reports from our fleet of drivers.
• Conduct investigations on accidents and on equipment damages.
• Utilize technology and data in investigations.
• Prepare reports and enter information into databases.

Qualifications:

• A high school diploma or GED.
• Knowledge of Government Regulations is beneficial but not required.
• Excellent written and verbal communication skills.
• Proficient with MS Office (Word and Excel).
• Strong attention to detail and organizational skills.
• Surveillance and Military experience preferred.

Operations – Claims Adjuster
Full-time, M-F.

The Claims Adjuster is responsible for the prompt and efficient examination, investigation and settlement or declination of insurance claims through effective research, negotiation and interaction with insureds and claimants, ensuring that company resources are utilized in a cost-effective manner in the process.

Key Responsibilities:

• Maintains financial accountabilities (reserving) and controls loss adjustment expenses.
• Responsible for handling moderate-to-high complexity commercial trucking liability losses, including litigated claims.
• Makes timely and appropriate contacts with interested parties, including, but not limited to the insured, claimant/attorney, witnesses, and producers.
• Applies facts, as determined by contacts and investigation, to the law of a particular jurisdiction to properly evaluate exposure.
• Establishes indemnity and expense reserves as the claim transpires.
• Controls and manages claims-related expenses; determines and executes plans of action to resolution, including the avoidance/minimization of litigation.
• Works closely with our Company Insurance Carrier for all reported claim handling.
• Works actively with all company Safety and Maintenance Departments.
• Minimizes losses through identification of subrogation and prompt disposition.
• Receive, process, and manage all claims in a timely manner.
• Performs investigative duties as required on a case-by-case basis.
• Negotiates settlements within designated authority.
• Has understanding and working knowledge of Word processing software and Spreadsheet software for continual and timely reviews.
• Actively pursue and work aging claims through resolution.

Qualifications:

• Bachelor’s degree or equivalent experience.
• 1-3 years of claims handling experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required,

Shop Team – Technicians
Full-time and part-time shifts available; we can work with Quincy VoTech Diesel Tech schedules as well. Hourly pay based on qualifications and experience. All shifts are available. Night shift differential pay applies.

We are accepting applications for entry level and experienced truck, trailer, lube, and refrigeration technicians. Training is available. We also have ongoing professional development opportunities through Mack Trucks Academy for our technicians. We offer competitive benefits and paid uniforms. A driver’s license required. Major shop tools provided.

Shop Team – Night Service Writer/Breakdown Specialist
Full-time night shift position. Hourly pay based on qualifications and experience. Night shift differential pay applies.

Manage inbound/outbound communications with drivers, parts vendors, and operations concerning over-the-road breakdowns. Determine the type of service required based on diagnosis. Coordinate service to assist drivers with mechanical issues. Submit final invoices for payment. Driver’s license required.

Desired skills: Customer Service, Mechanical Background, Phone, Computer, Microsoft Office, Decision-making, Detail-oriented, Highly Organized

Knowledge of service department operations, NTTS, mechanical, and/or logistics background preferred, but willing to train the right person.

Hours: Night Shift 1730-0400 weekdays; every other weekend shift required.

Operations – Fleet Manager/Dispatcher
Full-time, day shifts M-F with flexibility to work evening and weekend shifts when required.
Pay based on experience with competitive benefits.

Key Responsibilities: 

• Effectively coordinate the scheduling and dispatching of our fleet of Flatbeds and Step Decks ensuring timely and claim-free deliveries.
• Help ensure compliance and conformity with all DOT regulations and laws governing commercial transportation. 
• Maintain accurate documentation and records related to dispatch operations. 
• Communicate effectively with drivers, customers, and all internal teams.
• Monitor vehicle maintenance schedules and promptly address any service-related issues.

Qualifications: 

• Minimum of 2 years of experience in Truck or Freight dispatching roles.
• Strong knowledge of DOT regulations.
• Excellent organizational skills and ability to handle multiple tasks simultaneously.
• Experience with sourcing and planning freight.
• Proficiency in using dispatching software and other relevant tools.
• Solid communication skills, with a customer-oriented approach.
• Ability to work collaboratively in a team-oriented environment.
• Coordinating vehicle mapping and transportation across the US and Canada.
• Flexibility to work evening and weekend shifts when required.

Operations – Customer Service Representatives
Full-time, day shift M-F from 7-5 CST (occasional Saturday by rotation schedule)
Pay based on experience with competitive benefits.

Responsible for overseeing all aspects of freight movements for our customers. Duties include, but are not limited to, booking loads and scheduling pick up and deliveries while working with company personnel and offsite customer service to ensure seamless freight transactions. Work directly with customers as a Sharkey Transportation account representative to know customer expectations, awarded commitments, and appointment needs. Keep customers informed and up-to-date while working directly with Operation for tracking and on-time results. Track customer scorecard reviews and monitor customer trailer pools.

Requirements: Exceptional Communication Skills, Highly Motivated, Knowledge of Microsoft and Excel, Excellent Time Management, Exceptional Conflict Resolution Skills

Operations – Administrative Assistant
Full-time, day shift M-F
Pay based on experience with competitive benefits.

The ideal candidate will be responsible for performing a variety of clerical duties, including data entry, filing, answering calls, and compiling data. Cross-training is also planned to provide support coverage for the Executive Secretary.

Qualifications:

We’re looking for someone with a keen eye for detail and excellent English, grammar, punctuation, and spelling. Proficiency in Microsoft Office, Word, and Outlook is a must. Previous customer service experience is preferred.

Key Responsibilities:

• Work methodically and produce high-quality work
• A detail-oriented proofreader; accuracy is a must
• Willingness to follow directions and learn proper procedures
• Focus on the task at hand